This Privacy Policy sets out the commitment of Melanie Hansen trading as Melanie Hansen. Co (ABN 24 170 086  427) (“Melanie Hansen. Co”, “we”, “us”) to protect the privacy of personal information we collect about you, including  through this website, (“Website”), as well as through our other business operations or directly  from you. 

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.  

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy  Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your  personal information as outlined. 

If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this  website. 


The types of personal information we collect may include: 

  •  identity data (including your name and username or similar identifier); 
  •  contact data (including your contact details such as your billing and delivery address, email address  and telephone number); 
  •  transaction data (including details about payments to and from you and other details of products you  have purchased from us); 
  •  technical data (including your internet protocol (IP) address, your login data, browser type and  version, time zone setting and location, browser plug-in types and versions, operating system and  platform, and other technology on the devices you use to access our website); 
  •  profile data (including your username and password, purchases or orders made by you, your  interests, preferences, feedback and survey responses); 
  •  usage data (including information about how you use our website, products and services); and marketing and communications data (including your preferences in receiving marketing from us and  our third parties and your communication preferences). 

If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.  


We collect this information from you when you make an enquiry, fill out a contact form, make a purchase or sign up to  our mailing list. 

We are committed to using lawful and fair means to collect personal information and collecting it from others only  when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal  information about you from: 

  •  You 
  •  Searches and enquiries 
  •  Your use of our website 

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our  website or from you and from elsewhere on the internet and use that information to provide measurement services  and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal  information from third parties, we will protect it as set out in this Privacy Policy. 

We will destroy or de-identify information where we form the opinion that the information has been provided to us  unlawfully or unfairly. 


Privacy Policy 1 

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core  functions and activities, including for the following purposes: 

  •  to contact and communicate with you 
  •  to provide goods and/or services to you 
  •  to maintain a database of customers, subscribers or similar 
  •  to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar  technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or  Facebook) 
  •  for internal record keeping 
  •  for statistical purposes 
  •  as required by law 

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that  their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this  Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal  information we disclose is accurate, up-to-date, complete and relevant. 

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the  use or disclosure of the information for that purpose. 

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was  collected without your consent, unless we are required to do so by law. 


As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your  preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make  it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We  and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet. 


To help you find more information, we sometimes include links to other helpful websites from our website. Please note  that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t  responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the  privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them  your personal information. 


Access: You can request details of personal information that we hold about you. We will respond to any request to  access information within a reasonable time.  

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or  misleading, please contact us using the details set out below. We rely in part on you advising us when your personal  information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out  of date and to notify you of the correction, unless it is impracticable or unlawful to do so. 

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a  specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if  we agree to delete your information, because of backups and records of deletions, it may be impossible to completely  delete your information without retaining some residual information. We will functionally delete the information and we  will not sell, transfer, or use personal information relating to you in any way moving forward. 

We will respond to any request to access, correct or delete information within a reasonable time. 7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

Privacy Policy 2 

We are committed to ensuring that the personal information we hold is secure and protected from misuse,  interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to  protect personal information we hold: 

  •  our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that  is submitted through use of this website 
  •  we limit access to personal information to a “need-to-know” basis  
  •  we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti virus software  
  •  our devices are protected by password and are stored in secure premises 
  •  data is securely stored on cloud servers  
  •  our email data is encrypted 
  •  all hard copies of personal information are kept in secure storage with access by authorised personnel only all conversations involving the discussion of personal information take place in private, where conversations  are unable to be overheard by unauthorised personnel 
  •  if we no longer need personal information, we take reasonable steps to delete or de-identify the information 

While we take commercially reasonable measures to maintain a secure website and business, electronic  communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant  that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs  involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as  possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation. 


If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please  contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian  Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more  information. 


We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters,  invitations and updates. Not to worry: our emails will always come with an "Unsubscribe" button, so you can opt out at  any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our  communication or contact us using the details set out below.  

You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party  vendor cookies by visiting your Google’s Ad settings or  Please note that the website may not work as well for you if you disable cookies. 

You can also opt out of information collecting for advertising targeting by visiting 


If we decide to change our Privacy Policy, we'll let you know by posting such changes on our website.  


For any questions or notice, please contact us using these details: 

Melanie Hansen [email protected] 

This Privacy Policy was last updated: 30/11/2021